Thank you for visiting VirtualHoops. We are committed to honoring the privacy of our members and visitors. This FAQ should cover some of the initial questions you may have.
How long will it take before my Username/Password works?
Your username and password will work by the end of the same day you sign up. It will stay active for five (5) days, allowing time for the fees to reach us.
What happens if the money doesn't reach you in five days?
Your username and password will become inactive until the fees are received. This "grace" period is allowed as a try-out period in which you can decide if this program is right for you. However, coaches will not be able to receive film or contact information of any of the athletes featured here.
If I do sign up, is there any obligation?
The payment structure is set up to allow non-obligation memberships. If you are on a monthly plan, simply stop paying and we will close the account. Semi-annual and annual accounts operate the same way.
Will I get signed by a college/ find a player for my program if I enroll?
Even though that is the entire nature of the business we are providing, there is no guarantee that a player will get signed or a college coach will find the player he is looking for. Individual talent and other personal attributes will always be the biggest factor in this process. But this service will greatly increase the exposure of players to college coaches and vice versa.
Will I get my game video back?
No, all player footage submitted to VirtualHoops will become property of VirtualHoops, unless special circumstances arise.
If I am a coach and I order a video of a player, how long can I expect to wait before I receive it?
Film of the players you order usually will be sent out the same day the order was received, however, sometimes there may be a large amount of video to edit. Therefore, our policy is we will send out video of player within three days of the order.
What information does VirtualHoops receive and how do you use it?
When you register for Service, we ask you for your name, contact information, preferences, and certain demographic information. This information lets us provide personalized services and communicate separately with you.
May I choose what information I disclose?
While we need certain information to register you as a unique user and let you access personalized services, such as email, profile and contact information other requested information is optional and may be given at your discretion.
May I choose what communications I receive?
We occasionally send out an email newsletter to VirtualHoops members to highlight features of the Service. You can elect not to receive communications from us or from other parties, either when you register or by noting your preference in response to communications from us.
What if I need to review or change the personal information I previously disclosed?
We encourage VirtualHoops members to update and edit their personal information and keep it current. You can easily correct or update your personal information at any time via our Update Center or other location specifically identified in connection with a particular part of our Service. Expect your changes to update within 24 hours.
What kind of security is used to protect my information?
We store all user information in secure databases protected via a variety of access controls. This data is accessed only for the purposes specified in this privacy statement.
Who has access to my information?
We do not share personally identifiable data with other companies (apart from those acting as our agents in providing our Service to you, who agree to use it only for that purpose), except as necessary to fulfill a transaction you have requested, or unless you otherwise give us permission to do so. VirtualHoops may also share such information in response to legal process, such as a court order or subpoena.
What about other companies featured on VirtualHoop?
You may separately agree to provide your information to other companies who provide content for various parts of our Service, in order to use their services, order their products, or receive offers from them. If you agree to provide information to these companies, that information will be subject to their privacy policies.
What about children's information?
Children under the age of 13 may not register for VirtualHoops or use any VirtualHoops services that require personally identifiable information.
Who can I contact if I have any questions regarding my privacy?
Please contact us directly at ContactVH.com with any questions or comments or go to the EMAIL page of this site. We will respond within 24 hours.
© 2002 VirtualHoops, C.D.i Enterprises. All rights reserved. "Ball and Zeroes", "VirtualHoops"
and "The Future of Online Recruiting" are servicemarks of C.D.i Enterprises.